Product Support

Welcome to our Product Support Center! We're here to ensure you and your child get the most out of your storytelling experience. Whether you're setting up your story machine for the first time or looking to expand your story library, you'll find all the resources you need here.

Device Setup & Troubleshooting

Our step-by-step guides will help you:

• Set up your new story machine in minutes
• User Guide for the Device
• Resolve common technical issues

Story Content Support

Learn how to:

• Download and transfer new stories
• Organize your story library
• Create custom playlists
• Manage storage space
• Access your purchased content
• Use educational features

Get Help

Can't find what you're looking for? We're here to help:

• Email Support: info@storywawa.com
• Average Response Time: Within 24 hours

Warranty Information

All our story machines come with a 12-month warranty covering:

• Manufacturing defects
• Hardware malfunctions
• Battery issues
• Charging problems

Resources

• User Manuals
• Quick Start Guides
• Video Tutorials
• FAQs
• Safety Guidelines
• Warranty Registration

Need emergency assistance? Our support team is ready to help ensure your child's storytelling experience remains magical and uninterrupted.